Driver support

Dial 000 - In the event of a serious accident

If you are involved in a serious accident, IMMEDIATELY CALL 000 and engage the appropriate emergency service response. For minor accidents, please follow these simple steps to assist you at the scene of an accident:

For minor accidents, please follow these simple steps to assist you at the scene of an accident:

Do not admit liability or offer payment to any party concerned.
Where available record:
- Contact details
- Vehicle details and registration
- Insurance details
- Licence details (photo) of other drivers involved (name and address)
- If the other driver is not the owner of the vehicle, the name of the owner.
Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
Report the incident to your Business Unit Manager responsible for motor claims.
All new claim lodgements will be lodged within 24 hours and require the employee to either.
1. 1. ORIX DriverCare, contact ORIX on 1300 652 886 and select option 1. You will be directed to the DriverCare Customer Service team where they will manage the entire claims process.
  2. Alternatively download the DriverCare app (Google Play or App Store).
If the vehicle is drivable, ORIX / DriverCare will arrange for valet door to door pick-up for all drivable metro area.
If the vehicle cannot be driven, ORIX / DriverCare will arrange:
- A tow for the vehicle to one of preferred repairers
- Services e.g. taxi or accommodation.
ORIX / DriverCare will:
- Coordinate for vehicle to be quoted & assessed & request.
- Email the nominated approving business managers for repair approval.
- Coordinate for repairer to collect the vehicle.
- Maintain contact with the Driver throughout the entire repair process via phone, SMS and email.
- Coordinate for the repaired vehicle is returned to the driver and the hire vehicle collected by DriverCare.
- Emails customer survey to driver
Third Party Demand
- If at any time the driver receives a third-party demand it should be forwarded to orixclaims@drivercare.com.au immediately
- For any third-party communications via phone, they should be redirected to 1300 817 406

Roadside Accident Management Assistance

Please follow steps above.

NOTE: Mechanical breakdown is managed separately from an accident or collision. For mechanical breakdown drivers should contact;

Passenger and Light Commercial vehicle breakdowns – 1800 032 563

Heavy Commercial Fleet vehicle breakdowns – 1300 300 034

After Hours Accident Management Assistance

Please follow steps above.

NOTE: Mechanical breakdown is managed separately from an accident or collision. For mechanical breakdown drivers should contact;

Passenger and Light Commercial vehicle breakdowns – 1800 032 563
Heavy Commercial Fleet vehicle breakdowns – 1300 300 034

End of Lease Incidents

Please follow steps above.

All repairs will be sent to Business Unit Manager to review and decide if a repair is necessary on a case-by-case basis.

Fees do not apply for ORIX / DriverCare accident management claim process regardless of who is at fault.

If required:

Valet service – free of charge
Towing cost – subject to location and towing requirements
Vehicle hire, taxi and/or accommodation – at cost

Contact numbers

Fleet Management – 1300 652 886

Novated Leasing – 1300 363 993

Rental – 1300 366 749

VOOM – 1300 134 385

Rideshare – 1800 314 514

Breakdowns

Passenger and Light Commercial vehicle breakdowns
1800 032 563

Heavy Commercial Fleet vehicle breakdowns
1300 300 034

ORIX Rental vehicle breakdowns
1300 366 749

ORIX Rideshare vehicle breakdowns
1800 314 514

Fuel cards

ORIX
1300 652 886

Replacement fuel cards can also be requested using the ORIX Fleet Companion App.

App Store | Google Play

ORIX BP Motorpass and Motorpass cards after hours
1300 366 109

ORIX Starcard and Caltex cards after hours
1300 365 096

Shell cards after hours
131 618

BP cards after hours
1300 130 027

Insurance

Insurance claim inquiries in relation to an accident

DriverCare
1300 652 886

Tokio Marine
1800 229 272

Vero
Vero Claim lodgement

If you are a Novated customer and have chosen your own preferred insurer, please contact them directly.

If you don’t know what insurance you are covered under, please contact ORIX on 1300 652 886.

ORIX Novated Leasing

Contact 1300 363 993 for new Novated Lease enquiries or information on active Novated Lease contracts including contract revisions, changing employer, your current budgets and lease end reconciliations.

You can submit a reimbursement using the ORIX Novated Companion App

App Store | Google Play

Mobile tyre service

Road Runner Mobile Tyres

For Melbourne only
www.roadrunnermobiletyres.com.au

Book online

0433 845 140 (Mel)

Tyre replacement

Bridgestone Tyres
If your vehicle has Bridgestone Tyres
www.bridgestonetyres.com.au
131 229

Beaurepaires
If your vehicle has Goodyear or Dunlop tyres
www.beaurepaires.com.au
132 381

Bob Jane T-Mart
For all other tyres
www.bobjane.com.au
132 625

Vehicle servicing

Please advise the dealer that it is an ORIX vehicle. The service provider will then contact ORIX for authorisation and payment.

Battery replacement

Please advise the supplier that it is an ORIX vehicle. The supplier will then contact ORIX for authorisation and payment.

Battery World
www.batteryworld.com.au
131 760

Marshall Batteries
www.marshallbatteries.com.au
1300 627 742

Windscreen replacement

Please check to see if your windscreen is covered by your Insurance. If so please give the glass repairer your Insurance policy details.

If not covered by insurance, please advise the supplier that it is an ORIX vehicle. The supplier will then contact ORIX for authorisation and payment.

Instant Windscreens
www.instantwindscreens.com.au
132 444

O’Brien Glass
www.obrienautoglass.com.au
1300 657 708

Novus Autoglass
www.novusautoglass.com.au
132234

Useful links & forms

Popular forms

ORIX Links

Popular forms

Supplier locator

Our supplier locator is an easy way to find everything your car needs, from batteries, windscreens and tyres to authorised repairers and preferred dealers.

Stay in control with the ORIX Novated Companion App

The ORIX Novated Companion App makes it easy for our Novated Lease customers to manage their lease on their mobile.

Available on IOS and Android

We recommend you upgrade to the latest version for the most optimal experience across all your apps.

What you’ll need

You’ll need to be an ORIX customer and have ORIX login credentials.

New to ORIX?

Request a quote from the ORIX Novated Leasing Team on 1300 363 993

FAQs

I am unable to access my account, what do I do?

If you’re an existing ORIX OneView user your current login credentials will give you access to the app. You can also select ‘Forget password’ on the ORIX OneView login page and following the prompts to reset your password.

For new users, email novated@orix.com.au or call on 1300 363 993 Monday – Friday 8:30am – 5:00pm (AEST).

How do I get access to the ORIX Novated Companion App?

If you’re new to ORIX or never previously received ORIX OneView access, you will receive an email to register your details. If you have not received your login credentials, please check your junk mail as it may appear in the junk folder for the first time, otherwise contact novated@orix.com.au.

Do I need to log into the ORIX Novated Companion App each time I use it?

You don’t need to log in to the app each time you use it, unless you have set a pin or touch ID. Each time you open the app you can log in using one of these functions.

Is the ORIX Novated Companion App available across all devices?

The ORIX Novated Companion App is available on iOS and Android devices. We recommend you upgrade to the latest version for the most optimal experience across all your apps.

Can my login credentials be used on all ORIX platforms?

Yes, you can use your login credentials to log in securely to all ORIX platforms that you have access to.

How do I submit a reimbursement through the app?

Login to the ORIX Novated Companion App
Select ‘Reimbursements’ from the main menu
Enter the amount (including GST)
Select the type of reimbursement from the list (ie Fuel, maintenance, tyres, CTPI, registration, insurance, motor club or other)
Update your odometer reading
Select ‘Add photo’ and take a photo of the receipt (valid and dated)
Ensure your bank details are correct
Select submit
A pop up notification should appear to notify you of either a successful or unsuccessful submission.

How do I contact ORIX Novated Leasing?

Either complete the Contact ORIX form, or email novated@orix.com.au or call on 1300 363 993 Monday – Friday 8:30am – 5:00pm (AEST)

ORIX OneView

Fleet Management

Our ORIX OneView platform is valued by our customers for being a one stop shop, easy to use platform that tells them everything they need to know about their fleet. Our award-winning web portal puts daily operational and performance fleet data at your fingertips. You can have 24/7 access to valuable insights and data that you can use to optimise your vehicle use including compliance, fuel, maintenance, and accident data. It also includes telematics, pool booking, FBT management and a full suite of customer reports that can be scheduled to run at a time of your choosing.

Novated Leasing

ORIX OneView is an awarded web portal that places your daily operational and performance novated leasing data at your fingertips. From granular transactional data on lease and your contract details, to order replacement fuel cards, you can manage every facet of your Novated Lease from OneView’s intuitive dashboard. You can access customisable reports to view your budgeted running costs.

ORIX OneView access

Issues with accessing ORIX OneView, contact your ORIX Account Manager.

Need help?

Get in touch today to learn how you can access ORIX OneView.

Maintaining your vehicle

The driver (or other person in charge of the vehicle) is responsible for making sure that:

safety checks such as tyre pressure, oil and coolant levels are conducted regularly; and
the vehicle is serviced regularly and warranty conditions are complied with.

The driver is responsible for managing the maintenance of the vehicle. The driver will receive automated communications for upcoming routine servicing and maintenance. They will need to arrange a service and repair appointment at a dealership approved by ORIX. Please make sure that the dealer knows that the vehicle is an ORIX managed vehicle.

If the dealership or service agent is an ORIX preferred supplier, they will then contact the ORIX National Service Centre on 1300 300 034 for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.

End of lease vehicle return

Operating Leases only, ORIX maintained or client-maintained vehicles

If your vehicle is being replaced by ORIX, the delivering dealership will coordinate the exchange with you directly and arrange for your old vehicle to be returned (only available from a select group of preferred dealers).

When you return the car, please:

Return the car to the specified location

Include all the accessories and additional items it was delivered with (including all sets of keys and any vehicle handbooks or logbooks)
The car is cleaned inside and outside, and that all rubbish has been removed
All personal belongings have been removed.

Novated Lease – End of lease FAQs

What are my options when my lease ends?

Around three months before the end of your lease, ORIX will send you a reminder note, outlining your options. These may include extending the term of your lease, offer to purchase the vehicle from ORIX, and/or lease a new vehicle.

What is residual value?

Residual value is the estimated value a vehicle will retain at the end of the lease period. ORIX sets the residual value based on the lease term, in line with the Australian Tax Office’s (ATO) minimum residual value guidelines. All ORIX Novated Finance Lease quotes list the residual value of the vehicle.

Is GST applicable?

Yes. GST is applied to the residual value.

What happens if I have a surplus or deficit lease budget at the end of my lease?

ORIX will reconcile budget expenditure within 5 business days of your lease expiring. If there is a surplus, a refund will be sent to your employer. If there is a deficit, a tax invoice for the shortfall will be sent to your employer for payment. This is processed to you via payroll.

How do I claim a vehicle related expense?

Any reimbursement claim/s must be submitted to ORIX no later than 5 business days prior to the lease expiry date.

What type of Novated Lease agreement do I have?

You can find out the type of Novated Lease agreement you have via our ORIX Novated Companion App or ORIX OneView.

What are the types of Novated Leases available?

There are three types of Novated Leases:

Novated Finance Lease – This type of lease is financed by ORIX. At the end of the lease, you pay a residual amount, including GST, to ORIX. Once the residual amount is paid to ORIX, you take complete ownership of the vehicle which you can either continue to drive or sell.
Novated Operating Lease – This type of lease is also financed by ORIX. At the end of the lease, you return the vehicle to ORIX who will sell the vehicle at auction or you may make an offer to purchase the vehicle. There is no residual payment required.
Vehicle Management Contract – This type of lease is funded by an external financier, not ORIX. At the end of the lease, your contract is terminated with ORIX, however, you will need to speak with your financier for their end of lease instructions.

I have a Novated Operating Lease. Where do I return the vehicle?

The vehicle will need to be returned to ORIX via Pickles. For your nearest Pickles location, please visit www.pickles.com.au.

Our team will assess the vehicle’s condition and check it aligns with the contracted condition.

An amount of wear and tear will occur through normal, everyday use. For passenger vehicles used in standard conditions, ORIX uses the AFIA Fair Wear and Tear Guide which sets out the degree of deterioration we consider to be reasonable.

If a vehicle has more damage than is assessed as ‘fair wear and tear’, you will need to pay additional charges at the end of the lease. Ensuring your vehicle is properly cared for during the lease term will help minimise or eliminate additional charges.

When does ORIX Term of Lease or Annual Insurance expire?

ORIX Term of Lease or Annual Insurance expires on your lease expiry date. If you continue to use or are responsible for the vehicle after the expiry date, you must arrange your own comprehensive vehicle insurance.

When does ORIX Roadside Assistance expire?

ORIX Roadside Assistance expires on your lease expiry date. If you continue to use or are responsible for the vehicle after the expiry date, you may wish to arrange your own roadside assistance.

What do I do when my vehicle registration expires?

Once your lease expires and you continue to use or are responsible for the vehicle, you are responsible for managing and renewing your vehicle registration.

What do I do if my car is due for a service?

Any vehicle servicing or replacement of tyres etc must be completed and invoiced no later than 5 business days prior to the lease expiry date.

What do I do if delivery of my vehicle is delayed?

If delivery of your new vehicle is delayed and your current vehicle is also leased through ORIX, you have the option of extending your current lease for a further term. You will not pay a document fee for an extension as you are now financing the residual value. This also means the lease finance rental cost is reduced. We also use any budget surplus / deficit available from your current lease during the extension lease period.

Fair wear and tear – End of lease inspection

(Operating Leases only, ORIX maintained or client-maintained vehicles)

If your vehicle is returned to ORIX at the end of the lease term, our team will assess its condition and check it aligns to the contracted condition. The condition of the vehicle is assessed taking into account its mileage and agreed usage.

An amount of wear and tear will occur through normal everyday use. For passenger vehicles used in standard conditions, ORIX uses the AFIA Fair Wear and Tear Guide which sets out the degree of deterioration judged to be reasonable. (Different guidelines apply for commercial vehicles and passenger vehicles intended to be used in harsher conditions (for example, on mine sites).)

If a vehicle has more damage than is assessed as ‘fair wear and tear’, there will be additional charges at the end of the lease (off-lease damage charges). Ensuring that a vehicle is properly cared for during its lease term will help minimise or eliminate these off-lease damage charges.

Driver support

Dial 000 - In the event of a serious accident

Roadside Accident Management Assistance

After Hours Accident Management Assistance

End of Lease Incidents

Contact numbers

Fleet Management – 1300 652 886

Novated Leasing – 1300 363 993

Rental – 1300 366 749

VOOM – 1300 134 385

Rideshare – 1800 314 514

Useful links & forms

Popular forms

ORIX Links

Popular forms

Supplier locator

Our supplier locator is an easy way to find everything your car needs, from batteries, windscreens and tyres to authorised repairers and preferred dealers.

Stay in control with the ORIX Novated Companion App

Available on IOS and Android

What you’ll need

New to ORIX?

FAQs

ORIX OneView

Fleet Management

Novated Leasing

ORIX OneView access

Need help?

Maintaining your vehicle

End of lease vehicle return

Novated Lease – End of lease FAQs

Fair wear and tear – End of lease inspection

Find out how we can help

Chris Brown

Learn more about ORIX

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ORIX Australia

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